Product Design & UX Design Leadership

Designing Experiences.
Leading Teams.

I craft human-centered digital products and build the teams that make them — bridging rigorous UX craft with strategic design leadership.

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Craig Graue — UX Designer and Design Leader

Featured Work

All case studies

Conversation Design Team

Centene Contact Center IVR

Building a conversation design practice from scratch to bring coherence to a fragmented IVR landscape spanning 40+ brands and 26 million members.

Conversation DesignIVRHealthcare

UX Architecture

Mastercard Connect

Redesigning a B2B authentication gateway to create a unified interaction framework across 100+ legacy applications for a global enterprise platform.

UX ArchitectureEnterprise DesignDesign Systems

Enterprise UX · Regulatory Design

Scottrade Branch Office Tools

Designing backwards from a federal compliance deadline to a client experience that added under 10 minutes to the sales process.

Enterprise UXRegulatory DesignAgile

All case studies

Good design is invisible. Great design leadership makes the invisible possible.

With over a decade of UX practice and a growing focus on design management, I help organizations build the people, processes, and culture that produce exceptional products.

My Story

Expertise

UX ResearchInteraction DesignDesign SystemsPrototypingTeam LeadershipStakeholder ManagementDesign StrategyWorkshop FacilitationCross-functional CollaborationFigmaDesign OpsMentorship

Design Leadership

Designing Experiences.Leading Teams.